Service Delivery Policy

Last updated: 8 October 2026

IVS LawDesk is a software service. Nothing is shipped physically. This policy explains how and when the services you buy are delivered.

What you buy

• Yearly plans (Starter, Practice, Chamber, Firm, Unlimited): full use of the IVS LawDesk app and cloud backup for one year, up to the plan's client limit.
• SMS packs: prepaid SMS credits used for automatic hearing reminders sent to your clients under the sender ID IVSLAW.

Where you buy

Plans and SMS packs are bought on our website at ivslawdesk.com/account (log in with your registered mobile number), or through an authorised IVS representative. Payments are processed by Razorpay.

When it is delivered

• Plans and SMS packs are activated automatically within a few minutes of a successful payment, on the account of the mobile number you logged in with.
• The app picks up the new plan or SMS balance automatically when it is online. You do not need to reinstall anything.
• You can see the active plan, its end date and your SMS balance in My Account and in the app (Account screen).
• If a plan you paid for is not active within 2 hours, contact us with your payment ID. We will activate it within 1 working day or refund it in full.

Validity

A plan is valid for one year from the date of payment. If you pay while a plan is still active, the new year starts from the current end date. SMS credits do not expire while your account has an active plan.

The app

The IVS LawDesk Android app is installed free from Google Play. The free 30-day trial starts when you register in the app.

Contact

contact@ivssofttech.com · +91 94507 46793 · all contact details