Refund & Cancellation Policy

Last updated: 8 October 2026

This policy applies to plans and SMS packs bought from IVS Softtech Private Limited for IVS LawDesk on ivslawdesk.com/account or through an authorised IVS representative.

Free trial first

Every new account gets a 30-day free trial with all features, so you can try IVS LawDesk before paying.

Yearly plans

• First purchase: you can ask for a full refund within 7 days of your first plan payment if you are not satisfied.
• Renewals and plan changes are not refundable once paid, except in the cases under “Failed or duplicate payments”.
• After 7 days, plan fees are non-refundable. Your plan stays active until its end date.
• Plans do not renew automatically. There is no subscription to cancel — simply do not renew.
• When a refund is approved, the plan is ended on the account.

SMS packs

A pack can be refunded within 7 days of purchase if none of its SMS have been used. Once any SMS from a pack has been sent, the pack is non-refundable. Unused SMS credit is not refunded when an account is deleted.

Failed or duplicate payments

If money was deducted but the plan or SMS pack did not activate, or you were charged twice for the same item, contact us. We will activate it or refund the extra amount in full.

Cancellation

You can stop using the service at any time and delete your account from the app (Account → Delete account) or as described on the Delete account page. Deleting an account ends any active plan; refunds follow the rules above.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay. They are initiated within 2 working days of approval and usually reach your account within 5–7 working days, depending on your bank.

How to request

Email contact@ivssofttech.com or WhatsApp/call +91 94507 46793 with your registered mobile number and the payment ID (shown in My Account → Payment history).